We get it, returns happen. At Rowe Motors we strive to make it easier for our customers to go through this process. If you're not completely satisfied with your purchase, simply contact us via email and we will get the process started.
Any products not used, damaged or altered in any form within 30 days of delivery and in its original packaging is eligible for a return. Mounted wheels can not be returned/exchanged under any circumstance. We can not guarantee fitment of wheels if the vehicle is lifted or lowered due to unforeseen variables. Returned merchandise must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages.
Damaged, defective, and incorrect products will be refunded or exchanged at no cost to you. However, for any returns that is not the result of Rowe Motors error, the customer will be responsible for the return shipping and will not be reimbursed the original shipping fee incurred by Rowe Motors. Amount of refund will be based on the purchase price of your product. Restocking fees may apply.
After we receive and complete inspection of the product, Rowe Motors will complete the refund transaction within 2-3 business days of receiving the product. Please note it may take 5-7 days for the refund to appear on your statement depending on the financial institution.
Shipping delay can occur when the wrong address or postal/zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.
During the holiday season shipping delivery may vary.